Privacy Policy
This Privacy Statement (“Statement”) applies to the website located at www.clutchcoffeebar.com, Clutch mobile application, and any other websites or applications associated with Clutch brands or products that direct the viewer or user to this Statement. This Privacy Statement describes how Clutch collects, uses, and discloses personally and non-personally identifiable information of customers and visitors through our websites and online services. In this Statement, the terms “Clutch,” “we,” “our” or “us” refers to Clutch Coffee LLC and its respective subsidiaries and affiliated companies. The term “your device” refers to any computer, tablet, smart phone or other device you are using to access our websites or applications. Websites that are owned and operated by Clutch may contain links to websites that are owned and operated by other companies. This Statement does not apply to websites and services that are owned and operated by third parties.
Privacy Policy Updates
Clutch may make changes to this Policy from time to time, and we will post any such changes to our Websites. Your continued use of our Websites following the posting of any changes will mean you accept those changes. We will notify you of any modifications to this Statement that might materially affect the way we use or disclose your personal information prior to the change becoming effective by means of a message on this website.
Information We Collect
As you use our websites and mobile applications or visit one of our stores, we collect, process, and retain information from you and any devices that you may use when you utilize or interact with our Websites, and in other ways described below.
Information You Give Us
Some information we collect is provided when you use our services. We receive and store information you enter on our Websites or give us in any other way, including your name, mailing address, phone number, date of birth, and email address.
Information We Collect Automatically
Some information is collected by us automatically, including when you access our websites, use our services or install our applications. This information includes:
Purchasing Information – We may collect information about your transactions in our stores, on our websites or via our Clutch applications including what products you purchase, how frequently you purchase them, any rewards or promotions associated with a purchase.
Device and Usage Information –We may collect information about your browser or device. Our Websites use “cookies,” tagging and other tracking technologies to help enable you to shop on our Websites. This information may include the type of device you are using, your operating system, your browser, your internet service provider, your domain name, your internet protocol (IP) address, your device and mobile ad identifiers.
Location Information –We may collect information about the location of your device (including GPS location) for purposes of enhancing or facilitating our services, such as enabling the functionality of our websites or mobile applications that provide you with information about stores near you, enabling you to remotely order and pay for our products and services. Location information allows us to provide location-based services, such as advertising and search results. We may also use information about the location of the device you are using to help us understand how our websites, mobile applications, and other services and functionality are being used and to deliver more relevant advertising.
Information We Collect from Other Sources
Some information we collect is publicly available. For example, we may collect information you submit to a social network like Facebook, Instagram or Google+. We may also collect information about you from other companies and organizations. By gathering additional information about you, we can correct inaccurate information, enhance the security of your transactions, and give you product recommendations and special offers that are more likely of interest to you.
Information from Social Media:
When you interact with us or our Websites on a social media platform, we may collect the personal information that you make available to us on that page, including your account ID or username and other information included in your posts.
How We Use Your Information
We may use the information we collect about you for the following purposes, including:
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Providing superior customer support
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Processing your purchases of products online or in-person
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Providing information or services you requested
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Communicating with you about orders, purchases, promotions, returns, services, accounts, programs, contests, and sweepstakes via email, text or other medium(s)
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Responding to service inquiries and requests for information
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Gathering customer feedback about our products, services, and programs
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Posting your comments or statements on our websites
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Sending you personalized promotions and special offers
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Complying with applicable legal requirements, industry standards, and our policies
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Optimizing, improving, and analyzing our websites, mobile applications, ads, and the products and services we offer
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Performing statistical, demographic, and marketing analysis of users of the Websites
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Detecting, preventing, or investigating security breaches or fraudulent activity
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Maintaining appropriate records for internal administrative purposes
How We Share Your Information
We may share your information in the following circumstances:
Lawful Interests – We may disclose your information if we believe that the disclosure is required by law, if the disclosure is necessary to enforce our agreements or policies, or if we believe that the disclosure will help us protect the rights, property, or safety of Clutch, our customers and/or partners.
Collaboration – We may share information between Clutch, its subsidiaries, and affiliated companies for purposes of management and analysis, decision making, and other business purposes.
Service Providers – We may share your information with service providers that provide us with support services, such as credit card processing, website hosting, email, marketing and location mapping.
Business Transactions – If we become involved with a merger, acquisition or another situation involving the transfer of some of our business assets, we may share your information with business entities or people involved in the negotiation or transfer.
When You Give Consent – We may share information about you with other companies if you give us permission or specifically direct us to share the information.
When You Post on Our Websites – If you post information on a blog or our websites, the information that you post may be seen by other visitors to our websites, including your user name.
How We May Collect and Share Your Information with Others
When using our websites or mobile applications, we partner with third parties to use tracking technologies such as cookies, web beacons and similar technologies to record your preferences, and track the use of our Websites. These third parties collect this information for varying purposes consistent with their own privacy policies.
To Display Ads for Products or Services – We allow some advertising companies to collect information in order to display ads that are relevant to you across your different devices, on our own and others’ websites and on mobile apps.
To Improve the Use of our Products and Services – We may also use these technologies to monitor traffic, improve the Websites, make it easier to use and make the content more relevant. Most web browsers automatically accept cookies but, if you prefer, you can usually modify your browser setting to disable or reject cookies. If you delete your cookies or if you set your browser to decline cookies, some features of the Websites may not work or may not work as designed.
We possess features on our websites and mobile applications that allow social networks (such as Facebook, Instagram, and Google+) to track the activities of their members or collect certain information when they use our website or mobile applications. These features may include technologies called “plug-ins” and “widgets.” Plug-ins create a direct link between two websites, and widgets are interactive mini-programs that provide other companies’ services on our website.
Marketing and Tracking Technologies – We use tracking technologies such as cookies, web beacons and similar technologies to record your preferences and track the use of our Websites. We may also use these technologies to monitor traffic, improve the Websites, and the content more relevant. Most web browsers automatically accept cookies, but you can usually modify your browser settings to disable or reject cookies. If you delete your cookies or if you set your browser to decline cookies, some features of the Websites may not work as designed.
We partner with third-party advertising companies who also use these tracking tools to provide advertisements on our Websites or other websites. These third parties may use these technologies to collect information about you when you use the Websites. They may collect information about your online activities over time and across different websites and other online services.
Some of these technologies are used to tailor your experience on our website, within our mobile applications, or across your devices by controlling the promotions, advertisements and other marketing messages that may appear when you access or use these digital properties. These technologies also help us learn which services and functionality you are using and how you are accessing information about us. We may use this information to personalize your visit to a website or use of a mobile application, or to send you relevant promotions and advertisements.
Location Tracking – Most mobile devices allow you to control or disable the use of location services by any application through the device’s “settings” menu.
Your Choices
Promotional Communication Choices – You can opt out of receiving promotional texts by replying STOP to any unwanted text message. Please note that if you opt out of receiving promotional communications from us, we may still send you transactional communications, including emails about your accounts or purchases.
Location Information – You may be able to adjust the settings of your device so that information about your physical location is not sent to us or third parties by a) Disabling location services within the device settings; or b) Denying certain websites or mobile applications permission to access location information (by changing the relevant permissions in your mobile device or browser settings). Please note that your location may be derived from your WiFi, Bluetooth, and other device location settings. See your device settings for more information.
Cookies, Web Beacons and Similar Technologies – You may be able to reject cookies, web beacons, and more by adjusting the appropriate settings in your browser. Each browser is different, but many common browsers (Internet Explorer, Chrome, Firefox, and Safari) have preferences or options that may be adjusted to allow you to either accept or reject cookies and certain other technologies. If you want to learn how to modify your browser settings, please use the “Help” menu in your browser.
Interest-Based Ads – Many advertising companies that collect information for interest-based advertising are members of the Digital Advertising Alliance or the Network Advertising Initiative, both of which maintain websites where people can opt out of interest-based advertising from their members. We also utilize Facebook Ads for digital campaigns. To learn more or to opt-out of these, please visit https://www.facebook.com/about/ads/, www.AboutAds.info or www.networkadvertising.org.
Adobe Flash Player Technology – We allow Adobe to set and enable special cookies that are necessary to deliver video content for Adobe Flash Player. You cannot remove Flash cookies simply by changing your browser settings. If you would like to limit the websites that can store information in Flash cookies on your device, please visit the Adobe website: https://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.
How we Protect Your Account Information
Clutch uses a variety of administrative, managerial, technical, and physical measures to protect the integrity and security of your information. These measures may vary based on the sensitivity of your information. However, no security precautions or systems can be completely secure. We cannot ensure or warrant the security of any information you transmit to Clutch, and you do so at your own risk. We cannot guarantee that such information may not be accessed, altered, disclosed or destroyed by breach of any of our administrative, managerial, technical, or physical safeguards.
You can help protect the privacy of your own information by using encryption and other techniques to prevent unauthorized interception of your personal information. You are responsible for the security of your information that you transmit to us or view, download, or otherwise access when using unencrypted, public or otherwise unsecured networks.
Use by Children
We do not intend for our websites or online services to be used by anyone under the age of 13. If you are a parent or guardian and believe we may have collected information about your child, please contact us at [email protected]
California Residents
If you are a California resident, you can request a notice disclosing the categories of personal information we have shared with third parties for the third parties’ direct marketing purposes.
To request a notice, please submit your request to: [email protected].
Contact Us
Clutch welcomes your questions, comments and concerns about privacy. You can contact us at [email protected].